An Ongoing Benchmarking Survey of Customer Satisfaction Is _____

question 75

Multiple Choice

An ongoing benchmarking survey of customer satisfaction is _____.

• A)the PricewaterhouseCoopers index
• B)the McKinsey service quality index
• C)the American Customer Satisfaction Index
• D)SERVQUAL

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Definitions:

Mental Image

A picture or visual representation created by the mind that is not currently being perceived through the senses.

Gardner's Theory

Howard Gardner's theory of multiple intelligences, which proposes that people possess various kinds of cognitive strengths, encompassing linguistic, logical-mathematical, spatial, musical, bodily-kinesthetic, interpersonal, intrapersonal, and naturalistic intelligences.

Multiple Intelligences

A theory proposed by Howard Gardner, suggesting that individuals possess different kinds of intelligences, including linguistic, logical-mathematical, musical, spatial, bodily-kinesthetic, interpersonal, intrapersonal, and naturalistic.

Street Smarts

Practical intelligence and skills gained from personal experience outside of a formal educational environment, often in urban environments.