Which of SERVQUAL's Attributes Relates to Whether the Service Was

question 62

Multiple Choice

Which of SERVQUAL's attributes relates to whether the service was performed correctly the first time?

• A)responsiveness
• B)reliability
• C)assurance
• D)tangibles

Understand the concept of "duty to warn" and its implications for breaking confidentiality.

Know the penalties and exceptions associated with HIPAA violations.

Explain the requirements and expectations of counselors under HIPAA.

Understand the roles and rights established by FERPA for students and educational institutions.

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Definitions:

Riskless Assets

Financial instruments that are considered to have a minimal possibility of default, often yielding a guaranteed, but lower, return.

Utility Function

A mathematical representation that ranks preferences of consumers by assigning a numerical value to each possible bundle of goods, indicating the level of satisfaction or utility derived.

Expected Utility

A theory in economics that calculates the utility or satisfaction a person expects to receive from different possible outcomes in a risky or uncertain situation.

Walking To Work

The act of commuting to one's place of employment by foot, which can offer health benefits and reduce traffic congestion and pollution.