Which of SERVQUAL's Attributes Relates to Whether the Service Was

question 62

Multiple Choice

Which of SERVQUAL's attributes relates to whether the service was performed correctly the first time?

• A)responsiveness
• B)reliability
• C)assurance
• D)tangibles

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Definitions:

Operant Conditioning

A method of learning that occurs through rewards and punishments for behavior.

Punitive Toilet Training

A toilet training approach that uses punishment to discourage undesired responses or behaviors in early childhood development.

Obsession

A persistent, intrusive, and unwanted thought or urge that causes distress or anxiety.

Unresolved Electra

A concept from Freudian psychology suggesting unresolved competition with the mother for the affection of the father.