The Reliability and Responsiveness Measures of SERVQUAL Deal with Service

question 2

True/False

The reliability and responsiveness measures of SERVQUAL deal with service outputs (how well and promptly the service was performed).

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Definitions:

Leadership Prototype

A leadership prototype is a set of attributes and behaviors expected or recognized by individuals as representative of effective leadership.

Behavioral Leadership Theories

These theories suggest that leadership is a result of specific behaviors and actions, rather than inherent traits or characteristics.

Contingency Leadership Theories

Theories suggesting the effectiveness of a leader's style is contingent on the context, including the nature of the task and the characteristics of followers.

Transactional Perspective

A viewpoint emphasizing the exchanges between individuals and their environment, often used in understanding human behavior.