The Use of a Mystery Shopper in Assessing Sales Training

question 80

True/False

The use of a mystery shopper in assessing sales training involves a nondisguised audit while the store is open.

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Definitions:

Biological Influences

Biological influences are factors stemming from an organism's physiology and genetics that affect its behavior, development, and functioning.

Cultural Influences

Refers to the impact that the customs, beliefs, and practices of a society have on the behaviors, attitudes, and values of its members.

Ethical Principles

The fundamental guidelines that dictate behavior and actions within a society or profession, often emphasizing fairness, respect, and integrity.

Morally Correct Decisions

Choices made based on ethical principles and values that aim to do good and avoid harm to others.