Which Statement Concerning Customer Satisfaction Is Not Correct

question 44

Multiple Choice

Which statement concerning customer satisfaction is not correct?

• A)According to the American Customer Satisfaction Index,fast-food firms rate lowest among retailers in customer satisfaction.
• B)Most shoppers complain when they are dissatisfied.
• C)"Very satisfied" shoppers are much more likely to remain loyal than "satisfied" shoppers.
• D)Customer expectations generally move upwards over time.

---

Definitions:

Cross-fostering Study

is a research method used in behavioral studies where offspring are raised by caregivers not of their own species or genotype to explore environmental influences.

Stress Reactivity

The degree to which an individual responds to stress, including physiological, emotional, and behavioral responses.

Myelin Sheath

A protective layer of fatty substance that surrounds the axon of some neurons, enhancing the speed and efficiency of electrical signal transmission.

Dendrites

Branch-like extensions of neurons that receive signals from other nerve cells and are integral for brain communication.