Variability in Service Quality Can Be Reduced Through _____

question 40

Multiple Choice

Variability in service quality can be reduced through _____.

• A)standardizing services
• B)development of branches
• C)market research
• D)warranties

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Definitions:

Cross-Functional Communication

This refers to the exchange of information and collaboration between different departments or disciplines within an organization to achieve a common goal.

Cross-Functional Team

A group of individuals with different expertise and from various departments within an organization, working together towards a common goal.

Contextual Influences

External factors or circumstances that surround an individual or organization, significantly impacting perceptions, behaviors, and decision-making processes.

Composition

Refers to the way in which something is made up or formed, acknowledging the parts or elements that constitute the whole.