Which Statement Concerning Customer Satisfaction Is Not Correct

question 44

Multiple Choice

Which statement concerning customer satisfaction is not correct?

• A)According to the American Customer Satisfaction Index,fast-food firms rate lowest among retailers in customer satisfaction.
• B)Most shoppers complain when they are dissatisfied.
• C)"Very satisfied" shoppers are much more likely to remain loyal than "satisfied" shoppers.
• D)Customer expectations generally move upwards over time.

---

Definitions:

Common Stockholder

An individual or entity that owns shares in a company's common stock, giving them the right to vote at shareholders' meetings and to receive dividends.

Proxy

An authorization to represent someone else, especially in the context of voting shares of a company.

Shareholder Authority

The rights and powers that shareholders have within a company, including voting on key issues and decisions.

Cumulative Voting

A voting system that allows shareholders to allocate all of their votes to one candidate or spread them among multiple candidates during board elections.