Which Service Quality Attribute Deals with Lost Revenues That Cannot

question 46

Multiple Choice

Which service quality attribute deals with lost revenues that cannot be recouped?

• A)access
• B)perishability
• C)reliability
• D)variability

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Definitions:

Kruskal-Wallis Test

A non-parametric method for testing whether samples originate from the same distribution, used when the ANOVA assumptions cannot be met.

One-tail

Refers to a one-tailed test in statistics where the critical area of a distribution is one-sided so that it tests for the possibility of an effect in one direction.

Two-tail

A statistical test in which the regions of rejection are on both sides of the sampling distribution, used to check for any significant difference, regardless of direction.

One-sample T-test

A statistical test used to determine if the mean of a single sample differs significantly from a known or hypothesized population mean.