How Can the Success of CRM Be Directly Measured

question 9

Multiple Choice

How can the success of CRM be directly measured?

• A) by the increased revenue and profit levels of the firm
• B) by the decrease in costs to acquire new business and retain existing business
• C) by the effectiveness of the interaction between the customer and the firm
• D) by the breadth and depth of the customer database

Recognize the role of unilateral mistake in contract law and its potential to invalidate agreements.

Understand legal remedies available for victims of misrepresentation in contract dealings.

Analyze the impact of undue influence on the legality and enforcement of contracts.

Understand the reasons why minors might have restrictions on their ability to disaffirm contracts and which types of contracts they cannot disaffirm.

---

Definitions:

Entry-level Employees

Refers to employees who are at the initial stage of their career path, typically with less experience and holding positions that require minimal specialized skills.

Financial Rewards

Monetary benefits provided to employees or individuals as compensation or incentive.

Financing

The process of providing or obtaining the funds necessary for investment, expansion, or operating activities.

Analytical Tools

Instruments and techniques used to analyze financial data or market trends to make informed decisions.