Which of the Following BEST Describes Customer Relationship Management

question 109

Multiple Choice

Which of the following BEST describes customer relationship management?

• A) It organizes the company around functional departments.
• B) It is often described as a closed-loop system.
• C) It is a very simplistic method of encouraging customer satisfaction.
• D) It involves only personnel in marketing and management departments.

---

Definitions:

Big Project

A large-scale undertaking that involves significant resources, planning, and effort, typically in a business or scientific context.

Discriminating

involves making distinctions or showing prejudice against certain groups based on race, gender, age, or other factors.

Compensation

Compensation is the total amount of the monetary and non-monetary pay provided to an employee for work performed, including wages, salaries, bonuses, and benefits.

Deeply Discredited

Refers to ideas, theories, or practices that have been strongly refuted or shown to be fundamentally flawed.