According to the Text,which of the Following Statements About Touch

question 37

Multiple Choice

According to the text,which of the following statements about touch points is true?

• A) The marketing research department of a company with a CRM system is an example of an external touch point.
• B) Data gathered at external touch points,once interpreted,provide information that affects internal touch points.
• C) A customer request is an example of an external touch point.
• D) A customer applying for a credit card is an example of an internal touch point.

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Definitions:

Parallel Citation

A second or third citation for a given case. When a case is published in more than one reporter, each citation is a parallel citation to the other(s).

Second Citation

A subsequent reference or summon issued by a legal authority, often following a previous citation for a related or continuing violation.

Case Reporter

A publication that compiles judicial decisions and opinions from courts, serving as a source for legal precedent and research.

Trial Court

The first court to hear a lawsuit, where evidence is presented, witnesses are examined, and a first ruling on the case is given.