Which Characteristic Cannot Easily Be Assessed Even After Purchase Since

question 107

Multiple Choice

Which characteristic cannot easily be assessed even after purchase since the customers do not have the knowledge or experience?

• A) heterogeneity feature
• B) perishable attribute
• C) experience quality
• D) credence quality

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Definitions:

Social Media

Platforms that enable users to create and share content or participate in social networking.

Excel

A spreadsheet program developed by Microsoft, widely used for data analysis, calculations, and visual representation of data.

Business Cycle

The business cycle is the fluctuation of economic activity that an economy experiences over a period of time, characterized by phases of expansion, peak, contraction, and trough.

Reengineering

The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, service, and speed.