Tim Horton's Stresses That Its Employees Take Pride in Their

question 30

Multiple Choice

Tim Horton's stresses that its employees take pride in their company and display this pride through the wearing of clean,pressed company uniforms while on the job.Tim Horton's understands that customers evaluate service quality through the deployment of which component?

• A) responsiveness
• B) reliability
• C) tangibles
• D) assurance

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Definitions:

Function

Represents the intended purpose or role that something is designed or expected to perform.

Supply Chain Risk

The potential loss resulting from variations in supply chain processes, which includes procurement, manufacturing, distribution, and logistics risks.

Reputational

Pertains to the perception or estimation in which an individual or entity is held by the public or a specific group, impacting its standing and potential success.

Acquisition of Services

The process by which organizations contract for the procurement of non-tangible resources or services.