Because Many Services Involve a Process of Continuous Interaction Between

question 13

Multiple Choice

Because many services involve a process of continuous interaction between the service organization and the customer,what is an important strategy?

• A) relationship marketing
• B) affiliation marketing
• C) patronage marketing
• D) interactive marketing

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Definitions:

Electrons

Negatively charged particles that orbit the nucleus of an atom.

Energy Waves

Energy waves refer to oscillations that transfer energy from one point to another through various mediums or through the vacuum of space.

Potential Energy

The energy stored within an object due to its position, condition, or composition, which has the potential to be converted into kinetic energy.

Chemical Bonds

Strong interactions between atoms or ions that hold molecules together, including covalent, ionic, and metallic bonds.