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What Is the Model of Service Quality Called? Identify the Five

question 64

Essay

What is the model of service quality called? Identify the five gaps that can cause problems in service delivery and influence customer evaluations of service quality.


Definitions:

Dialectics

A method of argument involving contrasting ideas that interact in a way to resolve differences or produce new knowledge.

Idealism

A philosophy that asserts the primacy of ideas or the spiritual as the main constituent of reality, often emphasizing the importance of mental processes in interpreting the world.

Scientific Rationalism

reflects the belief in science and empirical evidence as the primary means of understanding the world, emphasizing logic and reason over superstition or tradition.

Classic Sociologists

Classic sociologists refer to the founders and early theorists in sociology whose ideas form the foundation of sociological thought, including figures like Karl Marx, Max Weber, and Émile Durkheim.

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