What Is Customer Satisfaction

question 72

Multiple Choice

What is customer satisfaction?

• A) a service best handled by the company's customer service department staffed with qualified customer complaint handlers
• B) your customers' evaluation of your goods and services in terms of whether those goods and services are of the highest quality possible
• C) your customers' evaluation of your goods and services in terms of whether they have met the customers' expectations of the best price possible
• D) your customers' evaluation of your goods and services in terms of whether they have met the customers' needs and expectations

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Definitions:

Domestic Interest Rate

The rate at which interest is paid by a borrower for the use of money that they borrow from a lender within the domestic market.

Loanable Funds

The money available for borrowing in the financial markets, coming from savings that consumers and businesses want to lend out.

Trade Deficits

A situation where the value of a country's imports exceeds the value of its exports.

Net Exports

The value of a country's total exports minus its total imports, representing the net effect of foreign trade on an economy’s spending.