What Is Created When Customer Expectations Regarding Product Quality,service Quality,and

question 18

Multiple Choice

What is created when customer expectations regarding product quality,service quality,and value-based price are met or exceeded?

• A) expectation satisfaction
• B) planning excellence
• C) customer satisfaction
• D) a value line

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Definitions:

Unsaturated Zone

The layer of ground above the water table where soil and rock particles are not fully saturated with water.

Saturated Zone

The layer of an aquifer in which all the pores and rock fractures are filled with water.

Water Table

The level below which the ground is saturated with water.

Permeability

The capacity of a material or membrane to allow liquids or gases to pass through it, often used in reference to soil or rock.