In Order to Manage Your Emotions in a Conflict Situation

question 66

Multiple Choice

In order to manage your emotions in a conflict situation, it would be helpful to do which of the following?

• A) Immediately confront the other person so the anger doesn't fester.
• B) Don't prepare what you will say so your message will be genuine.
• C) Use self-talk to calm your emotions.
• D) Stand over the other person to communicate that you're in control.

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Definitions:

Overdue Accounts

Financial accounts or receivables that have not been paid by the due date.

Receivables

Amounts owed to a company by its customers for goods or services provided on credit.

Net Float

The difference between checks written against a bank account and those that have been deposited but not yet cleared, affecting the balance.

Chequing Account

A bank account allowing the account holder to withdraw funds, write checks, and use electronic debit to access funds.