Communication That Occurs When Two People Attempt to Mutually Influence

question 3

Multiple Choice

Communication that occurs when two people attempt to mutually influence one another through a channel other than face-to-face, usually for the purpose of managing relationships is called_____ communication.

• A) mediated interpersonal
• B) hidden
• C) blind
• D) impersonal

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Definitions:

Servicing Rate

The Servicing Rate is the percentage of a loan amount charged to service a loan, including management of the account, collections, and customer service.

Average Service Time

The mean time taken to complete a service task, often used as a metric in operations management and customer service analysis.

Queue Length

The number of items or people waiting in a line to be processed or serviced.

FCFS

"First Come, First Served," a principle of service priority in which requests are processed in the order that they are received.