Listening Involves the Processes Of

question 21

Multiple Choice

Listening involves the processes of:

• A) being aware, rejecting, decoding, remembering, reacting.
• B) selecting, attending, understanding, remembering, responding.
• C) selecting, acknowledging, comprehending.
• D) attending, sorting, interpreting, filtering, rehearsing.

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Definitions:

Account Management Policies

Policies that specify whom salespeople should contact, what kinds of selling and customer service activities should be engaged in, and how these activities should be carried out.

Job Security

The probability that an individual will retain their job without the risk of becoming unemployed, often related to the stability of the occupation or industry.

Direct Sales Promotions

Strategies and tactics implemented by companies to sell their products or services directly to consumers, bypassing intermediaries.

Sales Objectives

Specific goals set by a business related to the selling of products or services, often quantifiable and set within a timeframe.