When She Is Angry with Robert, Alice Tends to Call

question 6

Multiple Choice

When she is angry with Robert, Alice tends to call him a "jerk," as she storms out of the room. She knows this term gets a response from Robert every time she uses it. The term "jerk" is an example of _____.

• A) supportive communication
• B) a trigger word
• C) empathetic communication
• D) polarization

---

Definitions:

Maintenance Cost

Expenses incurred to keep property, equipment, or assets in effective operating condition.

Machine Hour

A measure of production time, representing the time a machine is operated to perform work.

High-low Method

A technique used in managerial accounting to estimate fixed and variable costs based on the highest and lowest levels of activity.

Variable Cost

Costs that change in proportion to the activity or business volume, such as materials and labor directly involved in production.