The ________ Perspective Pertains to Strategy for Creating Value and Differentiation

question 72

Multiple Choice

The ________ perspective pertains to strategy for creating value and differentiation from the perspective of the customer.

• A) financial
• B) internal-business-process
• C) learning-and-growth
• D) external-relations

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Definitions:

Cannon-Bard Theory

The psychological theory proposing that emotions and physiological reactions occur simultaneously, rather than one causing the other.

Cognitive Appraise

Cognitive Appraise is a process of evaluating and processing information and experiences in relation to one's own emotional and psychological state.

Primacy Of Thinking

The principle that thought processes precede and are fundamental to emotions, behaviors, and attitudes.

Parasympathetic Nervous System

Part of the autonomic nervous system responsible for conserving energy and slowing down the heart rate, among other functions.