In a Strategy Map of the Balanced Scorecard, Customer Management

question 66

Multiple Choice

In a strategy map of the balanced scorecard, customer management processes are concerned with which of the following areas?

• A) supply
• B) retention
• C) safety and health
• D) community

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Definitions:

No-Par Value

Refers to shares of stock issued without a specified face value, unlike par value stock which has a legal capital amount assigned per share.

Noncumulative Preferred Stockholders

Preferred stockholders whose dividends do not accumulate if not declared in a given period, missing dividends are not required to be paid in the future.

Current-Year Dividends

Current-Year Dividends refer to the distribution of a portion of a company's earnings to its shareholders, declared and paid within the current fiscal year.

Cumulative Preferred Stockholder

A cumulative preferred stockholder is an investor who owns preferred shares that accumulate unpaid dividends, ensuring they are paid out before any dividends on common stock.