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Explain the four perspectives on performance encouraged by the balanced scorecard approach.
External Environment
Factors outside an organization that can affect its operations and success, including economic, political, social, and technological influences.
Organizational System
A structured arrangement of people, processes, and technology designed to achieve specific goals within a company.
Knowledge Structures
The ways in which information and knowledge are organized and interconnected in an individual's mind or within an organization.
Learning Organization
An organization that facilitates the learning of its members and continuously transforms itself to better respond to the needs of its environment.
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