A Grave Danger to a Firm's Current Relationship with Customers

question 73

Multiple Choice

A grave danger to a firm's current relationship with customers appears if ________.

• A) new customer service training is implemented
• B) competitors can imitate its differentiators
• C) its products align too closely with the industry leader's products
• D) there is a perceptible change in quality

---

Definitions:

Recording Transactions

The systematic process of documenting financial transactions in the accounting records of a business.

Accounting System

The methods and procedures used by a business to collect, classify, summarize, and report financial data for use by management and external users.

Voucher

A document representing an internal intent to make a payment to an external entity, detailing the specifics of the transaction.

Liability

A financial obligation or amount owed by a business to others, such as loans, accounts payable, or mortgages.