Through the Use of a _____ System,information on Prospective,current,and Past

question 12

Multiple Choice

Through the use of a _____ system,information on prospective,current,and past customers is stored and analyzed for future planning.

• A) CSM
• B) CTM
• C) CRM
• D) CPM

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Definitions:

Emotions

Emotions are complex psychological states involving an individual's subjective experience, physiological response, and behavioral or expressive reaction.

Proximity

The physical closeness between people or things, influencing interactions and relationships.

Personal Nonverbal Cues

Involves the communication signals we send to others without using words, such as facial expressions, body language, and gestures.

PERCEIVE Framework

A strategic tool aimed at enabling better insight and action planning across various operational or project areas, enhancing understanding and performance.