Examlex
From the structuralist perspective, the system is viewed as biased toward the elite without their active manipulation.
Design
The process of conceptualizing and planning the creation of objects, systems, or interactions with specific considerations for function, aesthetics, and usability.
Delivery of Services
The process of providing a service to a customer or client, including all activities, decisions, and interactions that occur from the initial service design to the final delivery.
Customer Participation
Customer participation refers to the involvement of customers in the production or delivery process of a service, which can influence satisfaction and service quality.
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