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Describe the advantages of establishing and maintaining eye contact with an audience. Describe also how lack of eye contact can affect a speaker's presentation.
Holistic View
An approach that considers all factors of a situation or system, understanding their interconnectedness and implications.
Customer
An individual or entity that purchases goods or services from another individual or entity.
Deming's Quality Principles
A set of 14 management practices to help companies increase their quality and productivity.
Defects
Flaws or errors in a product, process, or system that detract from its intended quality or functionality.
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