Jackie Wants Her Employer to Adopt the Use of Energy

question 90

Multiple Choice

Jackie wants her employer to adopt the use of energy saving light bulbs and volunteers to serve on an inventory control committee. While she publicly supports the committee's work, Jackie finds ways of using the committee to advance her energy saving goals. Jackie's private goal conflicts with the group's common goal. This kind of conflict is known as

• A) the storming stage.
• B) a hidden agenda.
• C) primary tension.
• D) tertiary tension.
• E) implicit norms.

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Definitions:

Analytical Report

A document that presents a detailed examination and interpretation of data or information to highlight patterns, relationships, and trends.

Persuasive Approach

A communication technique aimed at convincing or influencing others to accept a specific viewpoint, idea, or action.

Indirect Approach

A communication method where the main point or request is presented after providing the background or rationale.

Direct Approach

An upfront, straightforward method of communication or problem-solving, often characterized by clear and concise messages.