A Study of Grocery Store Applicants Found That Applicants Believed

question 58

Multiple Choice

A study of grocery store applicants found that applicants believed that customers should follow company policies in order to deserve help and should

• A) be made to shop elsewhere.
• B) be asked to leave.
• C) be told when they are wrong.
• D) be asked to purchase more products.
• E) be put on notice.

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Definitions:

Behavioral Contrast

The change in the strength of one response occurring in the context of the changed reinforcement conditions for an alternative response.

Lashley-Wade Model

A theoretical framework for understanding how behavior is learned and modified, although not widely recognized, it suggests a focus on experimental analysis of behavior.

Discrimination Training

The process of reinforcing a response to a specific stimulus while not reinforcing responses to similar stimuli, thereby teaching the subject to differentiate between the stimuli.

Generalization Test Stimuli

Stimuli that are not exactly the same as the conditioned stimulus but are similar enough to elicit the conditioned response, used to test the breadth of stimulus generalization.