In His Book, Dealing with Difficult People, Hal Plotkin Recommends

question 38

Multiple Choice

In his book, Dealing with Difficult People, Hal Plotkin recommends a six-step approach to providing feedback to such people and to helping them realize their full potential. Which of the recommendations does Plotkin identify as the first step?

• A) Identify specific successes and failures.
• B) Stop talking and start listening.
• C) Describe the implications of the behavior.
• D) Link past accomplishments to needed change.
• E) Agree and follow up on a course of action.

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Definitions:

Sociocultural Theorists

Researchers and theorists who study how societal and cultural factors influence human behavior and development.

Humanistic Theorists

Scholars and psychologists who focus on the individual’s capacity for self-actualization, emphasizing personal growth, free will, and innate goodness.

Cognitive-behavioral Theorists

Scholars and practitioners who focus on how cognitive processes (thoughts and beliefs) and behaviors interrelate, particularly in the context of therapy.

Fire Phobia

An intense and irrational fear of fire, which can cause significant anxiety and avoidance behaviors.