In His Book, Dealing with Difficult People, Hal Plotkin Recommends

question 38

Multiple Choice

In his book, Dealing with Difficult People, Hal Plotkin recommends a six-step approach to providing feedback to such people and to helping them realize their full potential. Which of the recommendations does Plotkin identify as the first step?

• A) Identify specific successes and failures.
• B) Stop talking and start listening.
• C) Describe the implications of the behavior.
• D) Link past accomplishments to needed change.
• E) Agree and follow up on a course of action.

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Definitions:

Natural-Kind Concepts

Categories of objects and phenomena that occur naturally in the world, such as animals, plants, and minerals, which people universally recognize and understand.

Family Resemblance Structures

The concept that members of a category may share overlapping features without having one single characteristic that is common to all.

Necessary and Sufficient Features

Criteria or conditions that must be present for a classification or definition to apply, and alone are enough to ensure the application of that classification or definition.

Knowledge-Based Approach

A methodology that focuses on using knowledge as the primary resource for problem solving, decision making, and inference making.