Examlex
Define and explain the meaning of emotional intelligence. Identify and describe three communication strategies or characteristics of an emotionally intelligent communicator.
Emotional Labour
The effort required to manage and express emotions in a way that fulfills the emotional requirements of a job.
Display Rules
Culturally based guidelines that dictate the appropriate expressions of emotions for a given situation or role.
Discrepancy Theory
A theory that job satisfaction stems from the discrepancy between the job outcomes wanted and the outcomes that are perceived to be obtained.
Job Dissatisfaction
A negative emotional response towards one's job, resulting from a discrepancy between job expectations and realities.
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