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If You Fail to Listen for Feelings, You May Overlook

question 35

Multiple Choice

If you fail to listen for feelings, you may overlook the most important part of the message. What type of listening describes this component of the listening process?


Definitions:

Consumers

Individuals or groups who purchase goods and services for personal use.

Intellectual Property

Legal rights that result from intellectual activity in the industrial, scientific, literary, and artistic fields.

Patents

Legal documents granting an inventor exclusive rights to their invention for a certain period of time.

Trade Secrets

Confidential business information that provides a company with a competitive edge, such as formulas, practices, processes, designs, instruments, or patterns.

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