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Case 9-1
You are presenting a two-hour seminar on using Excel features to professionals at an annual convention of accounting managers. The seminar will be followed by a brief Q&A session. Half-way through the seminar, you give the seminar participants a break.
-On her way to the break room, one of the participants stops to ask you how she can improve her efficiency when working with unfamiliar workbooks sent to her from accounting personnel located in different branch offices. You suggest that ____.
Psychological Reaction
The emotional and mental response an individual has to a particular event, situation, or stimulus.
Primary Appraisal
The initial evaluation process where an individual assesses the significance of a stressor as irrelevant, beneficial, or threatening.
Developmental Crisis
A period of intense difficulty, stress, or challenge that occurs as a person transitions through stages of growth and development.
Ineffective Denial
A defense mechanism where an individual refuses to accept reality or facts, leading to a lack of problem-solving and coping strategies.
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