At Zara, Clothes Are Ironed in Advance and Packed on Hangers

question 49

Multiple Choice

At Zara, clothes are ironed in advance and packed on hangers, with security and price tags affixed. This system means that employees in Zara stores simply move items from shipping box to store racks, spending most of their time on:

• A) outsourcing their sales activities.
• B) value-added functions like helping customers find what they want.
• C) wrestling with inventory during busy periods.
• D) packing unsold merchandise that need to be returned to the distribution center.
• E) whisking items from their stores to the staging areas.

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