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A firm can benefit from high switching costs, even when rivals offer free products.
Control Group
In experiments, a group of subjects or elements that do not receive the experimental treatment and are used as a baseline to compare the effects of the treatment.
Counseling Outcomes
The results or changes in clients' mental health, well-being, or life situation following participation in counseling or therapy.
Measures Administered
Refers to the process of applying or implementing specific tools or tests to assess or evaluate certain variables or outcomes.
Connected Steps
Sequential actions or procedures that are linked or related, leading towards a particular goal or outcome.
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