Lee Started as a Bank Teller and 15 Years Later

question 26

Multiple Choice

Lee started as a bank teller and 15 years later ended up running the bank. This is an example of _____ mobility.

• A) upward social
• B) intergenerational
• C) downward social
• D) lateral

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Definitions:

Vertical Differentiation

The structuring of an organization into levels of hierarchy, often to distinguish between varying degrees of authority and responsibility.

Empowerment

A process aimed at giving employees more autonomy, authority, and control over their work and decision-making to improve engagement and performance.

Supervision

The process of directing, monitoring, and overseeing the performance and productivity of employees in an organization.

Formalization

The extent to which rules, procedures, and standards are written and strictly adhered to in an organization.