Ruth Is the Store Manager at Pink & Blue, a Store

question 63

Multiple Choice

Ruth is the store manager at Pink & Blue, a store that sells children's clothing and baby care products. Whenever the sales are high at the store, Ruth feels that it is because she manages the store efficiently. When the sale drops and there are instances of customer dissatisfaction, she decides that it is caused by the inefficiency of her sales staff. In this example, Ruth exhibits which of the following decision biases?

• A) Escalation of commitment
• B) Fundamental attribution error
• C) Availability bias
• D) Judgments about correlation and casualty
• E) Anchoring and adjustment bias

Analyze the impact of paying an invoice within or outside the discount period using the gross method.

Understand the control features of a voucher system and how it strengthens internal control.

Comprehend the recording and approval processes in a voucher system and the preparation of related journal entries.

Identify different types of accounts and their roles within the voucher system.

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Definitions:

Workforce Diversity

The inclusion of a wide range of individuals in an organization, encompassing differences in race, gender, age, cultural background, etc., to enhance creativity and decision-making.

Disabilities

Disabilities are physical or mental conditions that limit a person's movements, senses, or activities.

Competitive Advantage

A unique attribute or position that allows an organization, country, or individual to outperform its competitors, leading to greater sales, margins, or customer loyalty.

Diverse Workforce

A workforce composed of individuals from a variety of backgrounds, including different races, ethnicities, genders, ages, religions, abilities, and sexual orientations.