Internal Business Process Measures of Performance Relate to Customer Attraction

question 45

True/False

Internal business process measures of performance relate to customer attraction, satisfaction, and retention.

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Definitions:

FUTA

The Federal Unemployment Tax Act, a United States federal law that imposes a payroll tax on employers to fund state workforce agencies.

SUTA

State Unemployment Tax Act, a payroll tax paid by employers based on the state unemployment insurance rates and the taxable wages of their employees.

FICA Taxes

Federal Insurance Contributions Act taxes, which are payroll taxes in the United States used to fund Social Security and Medicare programs.