How Does Ethics Contribute to Customer Satisfaction

question 33

Essay

How does ethics contribute to customer satisfaction?

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Definitions:

Reinforcer

Any stimulus that strengthens or increases the probability of a specific response or behavior by providing a consequence an individual finds rewarding.

Operant Conditioning

A method of learning that occurs through rewards and punishments for behavior, influencing the likelihood of that behavior being repeated.

Pavlovian Conditioning

A form of learning in which a neutral stimulus comes to elicit a response after being paired with a stimulus that naturally brings about that response.

Classical Conditioning

A conditioning technique where, through recurrent pairing of two stimuli, a reaction initially caused by the second stimulus is eventually caused by the first stimulus alone.