If You Were Doing a Job Analysis of Customer Service

question 16

Multiple Choice

If you were doing a job analysis of customer service representatives in an electronic retail store,the human sources of organizational job data could include all the following except for:

• A)managers at other electronic stores
• B)job incumbents
• C)supervisors
• D)customers
• E)subordinates

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Definitions:

Latino

A person of Latin American origin or descent, often used interchangeably with Hispanic, although they have distinct definitions based on geography and culture.

Inequalities in Income

The uneven distribution of income within a population, leading to disparities in wealth, access to resources, and quality of life among different social and economic groups.

Inequalities in Wealth

The uneven distribution of assets, wealth, and income among individuals or across different groups in society.

Social Class Origins

The background or social status of an individual or group, often determined by wealth, occupation, education, or lineage.