In Ontario Electronics,the Sales Manager Selects a Customer Service Representative

question 12

Multiple Choice

In Ontario Electronics,the sales manager selects a customer service representative purely based on the applicant's performance in a single interview.This is best thought of as which approach?

• A)Mechanical composite
• B)Trait ratings
• C)Profile interpretation
• D)Statistical
• E)None of the above

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Definitions:

Concept of G

The concept of general intelligence, suggesting a single, overarching measure of cognitive ability that influences performance on various tasks.

Intelligence

The ability to learn, understand, and apply knowledge, to solve problems, and adapt to new situations.

Core Ability

Refers to the fundamental skill or capacity that is essential for performing a wide range of tasks or activities.

Fluid Intelligence

The capacity to reason quickly and think abstractly, enabling problem-solving in novel situations.