In Maple Leaf Electronics,all Applicants for Customer Service Representative Jobs

question 31

Multiple Choice

In Maple Leaf Electronics,all applicants for customer service representative jobs must take a sales aptitude test where they must receive at least 70% before being called for interviews.In the first panel interview,each applicant must receive at least 80% before being asked for a final interview.This selection decision process employs which approach?

• A)Multiple cut-off
• B)Multiple hurdle
• C)Multiple regression
• D)Combination
• E)Mechanical compensatory

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Definitions:

Forced Distribution

A performance evaluation method where employees' performances are ranked and distributed along a bell curve, forcing differentiations among workers.

Performance Appraisal

Performance appraisal is a systematic evaluation of an employee's job performance and productivity, typically conducted by managers or supervisors.

Autonomy

The ability or right of individuals or entities to make their own decisions and govern themselves independently.

Job Enrichment

Job enrichment involves enhancing a job's responsibilities and opportunities to increase the employee's satisfaction and performance.