Orientation Is More Important for Lower Level Workers Than for Managers

question 5

True/False

Orientation is more important for lower level workers than for managers and technical personnel who come in with professional qualifications.

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Definitions:

Ethics

Moral principles that govern a person's behavior or the conducting of an activity, guiding what is right and wrong.

Customer Service

The provision of assistance and advice by a company to those people who buy or use its products or services.

Listening

The act of attentively receiving information through hearing and understanding what is being communicated.

Customer Complaints

Expressions of dissatisfaction or reports of failure in a product or service from customers to the provider.