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_____ outline the strategies that the organization will use to reduce turnover and address employee motivation.
Emotional Display Rules
Cultural norms that dictate the appropriate expressions of emotion in various situations.
Emotions
Complex psychological states involving thoughts, feelings, and physiological changes that influence behavior and perception.
Beliefs
The attitudes or convictions that an individual holds to be true, often forming the basis for behavior and decision-making.
Feelings
Internal emotional states or responses to experiences, often influencing behavior and perceptions.
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