By Focusing on Efficiency of Operations and Processes, Lower Costs

question 17

Multiple Choice

By focusing on efficiency of operations and processes, lower costs, and delivering good value, Southwest Airlines attempts to build a competitive advantage based on:

• A) production orientation.
• B) customer intimacy.
• C) process improvement.
• D) operational excellence.
• E) strategic efficiency.

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Definitions:

Rational Action

Decision-making behaviors that are consistent with logic and reason, aimed at achieving personal objectives or goals.

Weak Power Networks

Networks characterized by limited influence, resources, or connections among its members.

Required Participation

indicates mandatory involvement in an event, process, or system often implemented to ensure engagement or compliance.

Exclusivity

Exclusivity involves situations or agreements that restrict access, membership, or participation to a specific group or entities, often to maintain a level of prestige or quality.