Why Is the Demand for Most Services-Such as Popular Restaurants-Extremely

question 32

Multiple Choice

Why is the demand for most services-such as popular restaurants-extremely time-and-place dependent?

• A) Because popular services typically lack sufficient capacity.
• B) Because services cannot be stored for future use.
• C) Because customers must be present for service to be delivered.
• D) Because service customers are typically unsure of their needs.
• E) Because competing services force customers to make tradeoffs between quality and time.

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Definitions:

Nonverbal Signal

Forms of communication expressed through body language, facial expressions, and other non-linguistic means.

Empathy

The ability to understand and share the feelings of another, often fostering better communication and relationships.

Friendliness

The quality of being kind, pleasant, and supportive towards others, facilitating positive interactions and relationships.

Phone Use

The manner in which a telephone is utilized for communication, encompassing both voice calls and other functionalities.