In Service Offerings, the Core Product Is Typically Composed of Three

question 30

Multiple Choice

In service offerings, the core product is typically composed of three interrelated dimensions. What are these dimensions?

• A) people, technology, and facilities
• B) people, processes, and physical evidence
• C) processes, employees, and facilities
• D) customers, employees, and processes
• E) reputation, operations, and quality

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Definitions:

Trust

Firm belief in the reliability, truth, ability, or strength of someone or something.

Self-Awareness

Self-Awareness is the conscious knowledge of one's own character, feelings, motives, and desires.

Peak Communication

The most effective or highest level of exchange of information between individuals or groups, marked by clear understanding and mutual comprehension.

Johari Window

A model that describes the relationship between self-disclosure and self-awareness, used in understanding personal and interpersonal communication.