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question 54

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According to the text


Definitions:

Excess Zone

An area or aspect in which there is more than what is necessary or appropriate.

Flexibility Zone

An area or range within which adaptability and willingness to change are practiced and encouraged.

Supportive Communication

Communication that seeks to preserve a positive relationship between communicators while addressing a problem, focusing on empathy and understanding.

Directive Communication

A communication style where instructions, orders, or directions are given clearly and explicitly to achieve a specific objective.

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